Privacy Policy

This privacy policy contains information regarding how we process, in whole or in part, automatically or not, the personal data of users who access our website.

All personal information collected will be used to help make your visit to our website as productive and enjoyable as possible. Ensuring the confidentiality of the personal data of our website users is important to Flowdesk.

All personal information relating to clients, subscribers or visitors who use the Flowdesk website will be treated in accordance with the General Data Protection Regulation (GDPR), Regulation No. 2016/679 of 27 April 2016, and European Parliament Directives No. 2016/680 and 2016/681.

The personal information collected may include your name, email, telephone number and/or other information. Use of the Flowdesk website implies acceptance of this Privacy Policy.

DATA COLLECTION

We collect data in the following ways:

Contact History – Flowdesk stores information on all contacts made with our users, such as email interactions.

Browsing Information (Cookies) – We use Google Analytics, which uses cookies to store information such as the number of visits to our website, geographic location, IP address, browser type, and pages visited.

You can choose to disable cookies in your browser settings or by making changes in your antivirus software tools. However, this may alter how you interact with our website or other websites.

Personal Information – We collect information through a questionnaire. Some information may be obtained through direct contact via email or telephone.

You can request correction or deletion of your personal information by sending an email to catarina@flowdesk.pt. However, we cannot change information that we believe would violate any law or legal requirement or that the information is incorrect.

DATA SECURITY

Flowdesk is committed to keeping your information secure from accidents, alteration, unauthorized use or disclosure.

We understand that it is your responsibility to maintain and exercise care when disclosing your data in public areas of the site, forums and/or comments.

Unfortunately, we know that the transmission of information over the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the site.

CHANGES

Flowdesk reserves the right to change this agreement without prior notice. Therefore, we recommend that you consult our Privacy Policy regularly to stay updated.

CONTACT

If you have any questions about this Privacy Policy and our privacy practices, please contact us via email catarina@flowdesk.pt.