1. IDENTIFICATION

The Flowdesk brand corresponds to the activity carried out by Catarina Antelo Paes de Vasconcelos, a sole trader, with Tax Identification Number 246699833, with its registered office in Torres Vedras, Portugal, hereinafter referred to as Flowdesk.

Contact: catarina@flowdesk.pt

2. OBJECT

Flowdesk provides virtual assistance and administrative support services, which may include, among others:

• Email management
• Customer support
• Digital organization
• Administrative support
• Support for specific projects

Services will be defined in a proposal or service agreement signed between the parties.

3. HIRING PROCESS

Acceptance of the offer and signing of the contract/offer imply agreement with these Terms and Conditions.

4. SERVICE PLANS

• Individual hours
• Monthly hour allowances
• Bi-monthly hour allowances
• Annual hour allowances
• Special or one-off projects

5. PRICE LIST AND QUOTES

The price list will be available upon request via email.

The prices shown are subject to VAT at the legal rate in force in mainland Portugal (where applicable).

Quotes are valid for 30 days, unless expressly stated otherwise.

Flowdesk reserves the right to update the price list, by notifying the Client via email, with the update taking effect the following month.

6. PAYMENTS

Payments for time slots are made at the time of purchase, and no service will begin without confirmation of payment.

Individual hours will be invoiced at the end of each month, and payment must be made within the deadline indicated on the invoice.

Payment may be made by bank transfer or MBWAY, and is only considered effective after successful collection and confirmation of receipt of the amount in Flowdesk’s bank account.

Failure to meet payment deadlines may result in temporary suspension of services, cancellation of access to work platforms and, if the problem persists, termination of the contract.

7. SUSPENSION AND TERMINATION

Flowdesk may suspend services whenever:

• The Client fails to meet payment deadlines;
• The Client fails to provide information necessary for the execution of services;
• There is abusive use or inappropriate behavior.

Either party may terminate the contract by giving prior notice as defined in the contract.

No refunds will be given for services already rendered or hours already used.

8. OPENING HOURS

Services are provided according to the contracted package.

Hours may adhere to a pre-agreed schedule or be counted as a total of hours worked.

When applicable, a weekly or monthly report detailing the tasks performed will be sent.

9. FLOWDESK’S OBLIGATIONS

Flowdesk is committed to:

• Providing services with professionalism, diligence, and care;
• Maintaining confidentiality regarding all Client information;
• Complying with the terms contractually agreed upon.

10. CUSTOMER OBLIGATIONS

The Client agrees to:

• Provide necessary information, access, and documents;
• Ensure they have the legal right to share the provided data;
• Meet payment deadlines;
• Respect the limits of the contracted package.

Flowdesk is not responsible for delays resulting from the Client’s failure to provide information.

11. CONFIDENTIALITY

All information to which Flowdesk has access in the context of providing services will be treated confidentially.

Where applicable, a non-disclosure agreement (NDA) may be entered into.

This obligation remains after the termination of the contractual relationship.

12. DATA PROTECTION

Within the scope of service provision, Flowdesk may act as a subcontractor in the processing of personal data, undertaking to:

• Process data only according to the Client’s instructions;
• Implement appropriate technical and organizational measures for data protection;
• Comply with the General Data Protection Regulation (GDPR).

Responsibility for compliance with legal obligations as the data controller rests with the Client.

13. INTELLECTUAL PROPERTY

Unless otherwise agreed, all materials produced within the scope of the service provision become the property of the Client upon full payment of the amounts due.

Flowdesk reserves the right to mention the service provision in its portfolio, unless expressly objected to by the Client.

14. LIMITATION OF LIABILITY

Flowdesk will not be liable for:

• Strategic or commercial decisions made by the Client;
• Financial or commercial results;
• Technical failures of external platforms (e.g., social networks, digital tools);
• Indirect damages or lost profits.

Flowdesk’s liability is, in any case, limited to the amount actually paid by the Client for the services in question.

15. CHANGES

Flowdesk reserves the right to change these Terms, which will take effect upon notification to the Client or publication on the website.

16. APPLICABLE LAW

These Terms are governed by Portuguese law.

In case of dispute, the court of the district of Torres Vedras shall have exclusive jurisdiction.

1. OBJECT

These Terms govern access to and use of the website flowdesk.pt.

By browsing this website, the user declares to have read, understood and accepted these Terms.

2. INTELLECTUAL PROPERTY

All content on this website, including text, logo, design, graphic elements, and structure, is the property of Flowdesk, unless otherwise indicated.

Reproduction, copying, distribution, or use of the content without prior written authorization is prohibited.

3. USE OF THE WEBSITE

The user agrees to use the website lawfully and appropriately, refraining from:

• Committing illegal acts or acts contrary to the law;
• Attempting to compromise the operation of the website;
• Using the contact or scheduling form for abusive purposes.

4. EXTERNAL PLATAFORM

The website may contain links to external platforms, namely for scheduling meetings through the Calendly platform and social networks such as Instagram and LinkedIn.

Flowdesk is not responsible for the operation, content or policies of these platforms, and their use is governed by their respective terms and conditions.

5. DATA PROTECTION

The collection and processing of personal data carried out through this website are governed by the Privacy Policy available on its dedicated page.

6. LIMITATION OF LIABILITY

Flowdesk does not guarantee that the website will be permanently available or free from technical errors.

It is not liable for any damages resulting from temporary failures, interruptions, or misuse of the website.

7. CHANGES

Flowdesk reserves the right to update these Terms at any time, with the changes taking effect upon their publication on the website.